Top Cyber Solutions (“TCS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, contact us, request a service, purchase a plan, or receive residential or business IT and cybersecurity services.
01
This Policy applies to our website, residential computer security and remote support services, business managed IT and cybersecurity services, computer setup, remote support, device management, cloud-related services, and related communications.
This Policy should be read with any service agreement, order, or data-processing addendum that applies to your particular service. If a separate agreement contains more specific privacy or data-processing terms, those terms apply to the extent stated in that agreement and permitted by law.
02
Depending on how you interact with us and which services you use, we may collect the following categories of information.
Name, email address, telephone number, and mailing or business address.
Company name, job title, and business contact details.
Account identifiers, service history, support requests, and customer preferences.
Information you provide through forms, email, telephone calls, or other communications.
When you request technical support or authorize a device-management service, we may collect information necessary to deliver that service, such as:
Device type, operating system, device name, and relevant configuration details.
Installed software, update status, device health, and security alerts.
Technical logs, diagnostic information, error messages, and support-session records.
Network or system information necessary to troubleshoot or secure a covered device.
Information about the status of a backup or security service, if included in your plan.
The exact information collected depends on the service, the software used, the device configuration, and the permissions you authorize.
If you authorize remote technical support, our technicians may be able to view your screen, control your device, change settings, install or remove software, and access files reasonably necessary to perform the authorized work.
If you enroll a device in remote monitoring and management (“RMM”), the applicable management software may collect technical telemetry, device inventory, security events, and other information needed to deliver the contracted service. Depending on its configuration and permissions, RMM software may also permit authorized technicians to perform remote administrative actions.
Remote access and persistent device management are not the same as submitting a website form. We will use the access permitted by your authorization and applicable service agreement.
We may collect service selections, order details, invoices, payment status, subscription status, billing history, and transaction records.
Payments may be processed by third-party payment providers. Where a provider handles payment-card information directly, its systems and privacy practices may apply. We do not intentionally request payment-card numbers, account passwords, multifactor authentication codes, or recovery codes through ordinary website inquiry forms.
Depending on the website configuration and your choices, we or our service providers may collect:
IP address, browser type, device information, and operating system.
Pages visited, referral source, approximate location derived from technical information, and interactions with website features.
Cookie identifiers, analytics events, and similar online identifiers.
Website security, diagnostic, and error logs.
The information collected depends on which cookies, analytics services, security tools, and other technologies are actually enabled on our website.
We may retain messages, support tickets, service notes, customer approvals, remote-access authorizations, incident records, and other communications needed to provide services, document consent, resolve disputes, and maintain appropriate business records.
Please do not send unnecessary sensitive personal information through ordinary email or website forms.
03
We may use information for the following purposes:
Responding to inquiries and providing customer support.
Preparing quotes, processing orders, and managing subscriptions.
Delivering computer setup, remote support, cybersecurity, managed IT, backup, and other contracted services.
Installing, configuring, and administering authorized security or management software.
Troubleshooting technical issues and maintaining service quality.
Detecting, investigating, and responding to security incidents, fraud, abuse, or unauthorized access.
Processing payments, billing customers, and managing cancellations or refunds.
Communicating service notices, maintenance information, security alerts, and account updates.
Sending marketing communications where permitted by law and honoring applicable opt-out requests.
Maintaining records of customer authorization, service delivery, and contractual acceptance.
Improving website performance, protecting our systems, and meeting legal or regulatory obligations.
Establishing, exercising, or defending legal claims where necessary.
We will not intentionally use information obtained through remote support or RMM for unrelated purposes outside the applicable authorization, agreement, and law.
04
Depending on the applicable law and circumstances, we may process personal information to perform a contract, take steps requested before entering into a contract, comply with legal obligations, pursue legitimate business interests, or obtain consent where required.
Where consent is the appropriate legal basis, you may withdraw it subject to applicable law. Withdrawal does not make prior lawful processing unlawful, and some information may still need to be retained for contractual, security, legal, or dispute-resolution purposes.
07
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, meeting legal requirements, resolving disputes, enforcing agreements, and protecting systems.
Retention periods vary by data type. Customer and transaction records may be retained for accounting, contractual, and legal purposes. Support tickets and remote-access authorization records may be retained to document work performed and resolve disputes. Device telemetry and security logs may be retained according to service requirements, vendor settings, and security needs. Marketing contact information may be retained until it is no longer needed or an applicable opt-out or deletion request is processed, subject to lawful recordkeeping requirements. Backup copies may remain until they expire or are overwritten under the applicable retention process.
We will not promise a fixed deletion deadline unless our actual procedures support it. Where information is no longer needed, we will delete, de-identify, or securely dispose of it as appropriate and legally permitted.
08
We use reasonable administrative, technical, and organizational measures appropriate to the information and services involved to help protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Measures may include access controls, multifactor authentication where supported and appropriate, software updates, endpoint protection, secure credential handling, restricted access, logging, and vendor security controls.
No website, computer system, transmission method, or security product can be guaranteed completely secure. We cannot promise that every threat will be prevented or that an incident will never occur.
If a personal information breach occurs, we will take appropriate steps to investigate, contain, and address it and provide notices when required by applicable law.
09
California privacy laws may provide certain rights to eligible residents, depending on the law's applicability and the circumstances. These rights may include requesting access to, correction of, or deletion of certain personal information, obtaining information about collection or disclosure practices, and exercising applicable rights concerning the sale or sharing of personal information or certain uses of sensitive personal information.
The California Consumer Privacy Act, as amended (“CCPA”), applies only to businesses that meet its legal applicability requirements. We do not claim that every CCPA right necessarily applies to TCS or every interaction with us.
To submit a privacy request, contact us at support@topcybersolutions.com or by phone at (760) 65-CYBER / (760) 652-9237.
Please identify the request you are making and provide enough information for us to verify and process it. We may need to verify your identity or authority. We will not discriminate against you for exercising a privacy right protected by law.
If an authorized agent submits a request, we may require proof of authorization and verification as permitted by law.
10
Residents of certain other U.S. states may have rights under their applicable privacy laws, including rights to access, correct, delete, or obtain a copy of certain personal information and to opt out of certain processing activities.
The availability and scope of these rights depend on the applicable law, exemptions, and our activities. Contact us using the details above to make a request. We will respond in accordance with the law that applies to the request.
Where a law provides an appeal process for a denied request, we will explain the applicable process when required.
11
Our services may be accessed by people outside the United States. Data protection laws in other jurisdictions, including the European Economic Area, the United Kingdom, and other regions, may apply depending on our activities and relationship with the individual.
Where the General Data Protection Regulation (“GDPR”) or similar laws apply, individuals may have rights such as access, correction, deletion, restriction, portability, objection, and withdrawal of consent, subject to the applicable legal conditions and exceptions.
Where required, we will identify an appropriate legal basis for processing and use a lawful mechanism for international data transfers. We do not claim that every international visitor has every right under every foreign privacy law.
To exercise a privacy right or ask a question, contact support@topcybersolutions.com.
12
We may send service-related messages needed to administer your account, respond to a request, provide support, or deliver a service.
Marketing emails or text messages are separate from necessary service communications. We will obtain consent where required, identify commercial messages as required by law, and provide a functional opt-out method where applicable.
You may unsubscribe from marketing emails using the link in the message or contact support@topcybersolutions.com. We will process opt-out requests within the period required by law.
Opting out of marketing does not necessarily stop essential service, billing, security, or legal notices.
13
Our services and website are intended for adults and business users. We do not knowingly collect personal information online from children under 13 in a manner that violates applicable law.
If you believe a child has provided personal information to us inappropriately, contact support@topcybersolutions.com so we can review the matter and take appropriate action.
14
Our website or services may link to third-party websites, software, payment providers, or other services. Those third parties operate under their own privacy policies and terms.
We are not responsible for independent third-party privacy practices outside our control. Review the applicable provider's privacy information before using its service.
15
If you previously used Skyland Repair, your prior customer relationship does not automatically enroll you in a TCS subscription or authorize TCS to access your devices.
If customer information is transferred or used as part of a legitimate business transition, we will handle it in accordance with applicable law, the relevant customer arrangements, and appropriate privacy disclosures.
Any ongoing service, subscription, or remote access must be established through the appropriate agreement and authorization.
16
We may update this Privacy Policy as our services, vendors, technology, or legal obligations change. We will update the “Last updated” date when changes are made and provide additional notice when required by law.
A revised Policy does not retroactively create consent for processing that requires consent. Where required, we will obtain new consent or provide the notice required before implementing a change.
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For privacy questions, account requests, or customer support regarding Top Cyber Solutions:
Support & Privacy
support@topcybersolutions.com
Dedicated privacy & tech desk
Sales Inquiries
sales@topcybersolutions.com
Plan & pricing consultations
Telephone
(760) 65-CYBER · (760) 652-9237
Direct support line
Mailing Address
Top Cyber Solutions
[Insert actual physical business mailing address]
Please replace the physical mailing address placeholder before publishing. Only list email addresses that are active and monitored.
Our team is here to assist with data inquiries, security reviews, and managed IT services.
